Frequently Asked Questions
Everything you need to know about your Esenzia shopping experience.
How can I track my order?
Once your order has been shipped, you will receive an email containing a unique tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, Esenzia ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What materials are used in your clothing?
We prioritize high-quality, sustainable fabrics including organic cotton, linen, and recycled polyester to ensure both comfort and longevity in every piece.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.